View the list of Sample Business Letters Apology and Tender of Compensation Disclaimer: Be aware that some of these sample letters have legal, financial, or other implications. If you are not sure about the use of any letter, consult with an appropriate professional first. Apology and Tender of Compensation Dear Thank you for your letter of (date) in which you informed us that (product) you purchased was (nature of problem). We are sorry that you experienced this problem and are enclosing (nature of compensation). While we make every attempt to insure that our products are (address complaint), this unfortunate incident can occasionally occur. We are very appreciative that you have taken the time to bring this to our attention and would like to thank you for purchasing our products.