View the list of Sample Business Letters Acknowledgement of Merchandise Returned for Repair Disclaimer: Be aware that some of these sample letters have legal, financial, or other implications. If you are not sure about the use of any letter, consult with an appropriate professional first. Acknowledgement of Merchandise Returned for Repair Dear The (product name and model number) that you mailed to us for repair was received on (date) We will be returning it to you as soon as the necessary adjustments are made. We are sorry that you experienced a problem with our product and want to thank you for purchasing a (name of product)