View the list of Sample Business Letters Apology and Replacement of Damaged Goods Disclaimer: Be aware that some of these sample letters have legal, financial, or other implications. If you are not sure about the use of any letter, consult with an appropriate professional first. Apology and Replacement of Damaged Goods Dear It was distressing to learn that the chocolate we shipped to your firm last week arrived in bits and pieces. Per your request, a new shipment for 30 lbs. left our dock this morning and is scheduled for afternoon delivery to you on May 26th. Please turn over the damaged goods to the driver at the time of deliver. I am sorry that this unfortunate incident occurred and sincerely appreciate your continued patronage.